Intercom review and a better alternative

A positive customer experience can increase customer loyalty and their chances of returning. There are many software available to help you provide a great experience for your customers. Today we will look into Intercom, a customer support software, and see if there is any better alternative to it.

Intercom review

Intercom is a customer service software that can help you understand your customers better and increase customer satisfaction. Their AI-powered bots can answer support questions automatically and with precision. It can generate responses instantly and recap conversations for other agents. It also has a collaboration feature that allows you to tackle complex problems by working with other colleagues and allows customers to track progress in real-time.

Pros of Intercom

• It's simple to use and set up, and it has a user-friendly interface.

• You can make your own code-free custom bot.

• It can easily integrate with other platforms.

Cons of Intercom

• It can be costly for small businesses.

• Some users complained about poor customer service.

Intercom User Reviews

"Intercom is a easy to use software that provides a number of features to connect with clients"

"Good for Finding the User Status"

HelpKit - a better alternative

While Intercom is nice, there are surely many caveats, as mentioned above, which may be a deal breaker for many.

HelpKit is an alternative to Intercom that comes with a knowledge base first approach that uses your existing help docs and guides to answer generic questions while the others get routed either to your inbox or to the supported ticketing software such as HubSpot.

Want to read this from a user’s perspective? Read why James, Founder of Leave Me Alone, closed live chat and their GitBook help docs and moved to HelpKit. Moreover, it’s not the only example; there are plenty.

Pricing: Starts at $19/mo. for 1 seat, the next plan starts at $39/mo. for 5 seats and many more added features.

Frequently asked questions:

What is Intercom good for?

Intercom is a good choice for businesses that want to improve customer support and increase customer satisfaction. Its AI-powered bots can answer support questions automatically and with precision, and it has a collaboration feature too that allows you to tackle complex problems by working with other colleagues and allows customers to track progress in real-time.

Does Intercom have chatbot?

Yes, Intercom's AI-powered bots can answer support questions automatically, but it also charges for each query answered.

What are the disadvantages of Intercom?

The disadvantages of Intercom include high costs for small businesses and poor customer service.

Who is a competitor of Intercom?

One of the competitors of Intercom is HelpKit, which comes with a knowledge base first approach that uses your existing help docs and guides to answer generic questions while the others get routed either to your inbox or to the supported ticketing software such as HubSpot.