Cut Your Support Tickets by 50%
Transform your customer support in just 3 days with battle-tested strategies from successful HelpKit customers. Join the free email course to learn how.
Inside the Course You'll Learn:
Knowledge Base Foundation
- Structure that reduces common tickets
- Templates for effective help articles
- Quick-win optimization tactics
Search Intelligence
- Identify what users actually search for
- Optimize content for findability
- Use data to prevent future tickets
Feedback Systems
- Turn user feedback into documentation
- Measure documentation effectiveness
- Automate improvement cycles
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Perfect for:
- Support team leaders
- Documentation managers
- Startup founders
- Product managers
What Course Participants Are Saying
Erwin Lengkeek
Founder of Tailscan
"The strategies from this course helped us completely transform our support operations. The search optimization tactics alone made a huge difference."
Reduced ticket volume by 53% in 30 days
Alex Styl
Support Director at Paper
"Finally, a practical approach to documentation that actually works. Our team implemented the feedback loops and saw immediate results."
Cut response time from 24h to 4h
Dominik Sobe
CEO of HelpKit & Redreach
"As a growing startup, we needed to scale support efficiently. I'm biased, but this course is the exact framework we used to scale efficiently manage our support."
Maintained CSAT above 95% while doubling users
Why Reduce Support Tickets?
Let's understand the impact support tickets have on your business
📈 The Support Ticket Challenge
Support tickets are formal requests for help from your customers. While they're essential for customer communication, high ticket volumes can overwhelm your team and impact your bottom line. Each support ticket costs an average of $15-50 to resolve, and as your customer base grows, these costs multiply rapidly.
Common Support Ticket Types
- Product usage questions
- Technical troubleshooting
- Account-related issues
- Billing inquiries
- Feature requests
- Bug reports
The Real Cost of Support Tickets
Average response time
24.8 hours
Cost per ticket
$15-50
Daily ticket capacity
21
Expected response
1 hour
Success Metrics After Implementation
50%
Decrease in repetitive questions
3x
Faster resolution times
40%
Reduction in support costs
89%
Increase in satisfaction
Frequently Asked Questions
How quickly can I see results?
Most teams see a 20-30% reduction in support tickets within the first 30 days of implementing these strategies.
Will reducing tickets affect support quality?
Actually, it improves it. When teams handle fewer repetitive tickets, they can focus more on complex issues that truly need human attention.
What if we have a small support team?
These strategies are even more crucial for small teams, helping you scale support without adding headcount.
What format is the course delivered in?
The course is delivered as 3 strategic emails over 3 days. Each email contains actionable insights, templates, and step-by-step instructions you can implement immediately.
Do I need any special tools or software for this course?
No special tools are required. The strategies we teach can be implemented with any help desk or documentation platform you currently use. We focus on principles and processes that work across all tools. We obviously strongly recommend HelpKit ツ
Is this course suitable for B2B and B2C companies?
Yes, the principles taught in this course work for both B2B and B2C companies. We include examples from both sectors and show you how to adapt the strategies for your specific audience.
Ready to Cut Your Support Tickets by 50%?
Join our free 3-day email course and learn the exact strategies successful companies use to reduce support load while improving customer satisfaction.
- 3 strategic emails over 3 days
- Actionable templates included
- Start implementing today
Start Free Course
Get our proven framework delivered straight to your inbox ↓
No fluff. No spam. Unsubscribe anytime.