How HelpKit Improved Easlo’s Growing Notion Template Empire
• 5 min
I love the customization options that HelpKit offers. Being able to keep everything on brand and theme is crucial for establishing trust and recognizability with my audience. I'm committed to making our solutions intuitive and easy to use without requiring long hours of setup and learning, and HelpKit supports us greatly in this effort.
Jason Chin, better known as Easlo, has turned the sale of Notion templates into a thriving business. With a staggering following of 314,000 on X (formerly Twitter), 390,000 on Instagram, and 412,200 on TikTok, Easlo has captivated an audience eager to enhance their productivity using Notion. In March 2023, Easlo shared a milestone: "I'm halfway there to my first US$1 million revenue," highlighting the rapid growth of his business.
However, managing customer support became increasingly challenging as his product offerings expanded. With support emails piling up and the need for a more efficient solution becoming evident, Easlo turned to HelpKit. This strategic move significantly changed how Easlo manages customer support, reducing response times and allowing him to focus on creating even more amazing Notion templates without the customer support overhead. Jason loves HelpKit, so we reached out and asked him a couple of questions. Let’s dive in!
Who are you and what does your company do?
I'm Jason Chin, also known as Easlo. My business focuses on helping individuals and teams harness the power of Notion to stay organized and boost productivity through intuitive, ready-made Notion templates.
What were you looking for in a help center software?
Supporting my customers in using my Notion templates is something I care deeply about. Initially, I handled support emails myself, but as my product offerings expanded, it became unmanageable. I needed a self-service help center where customers could find answers to frequently asked questions, allowing me to focus on developing and improving our templates.
Why did you choose HelpKit over other platforms?
Notion is the core of my business, handling everything from task management to project notes and resources. Having my documentation and tutorials integrated into Notion just made sense. It allows me to easily add new content and review it quickly.
How do you currently use HelpKit?
We use HelpKit to provide answers to frequently asked questions about Notion templates and specific product offerings. We introduce it to our audience after their purchase as a go-to resource for quick answers.
What's your favorite HelpKit feature?
I love the customization options that HelpKit offers. Being able to keep everything on brand and theme is crucial for establishing trust and recognizability with my audience. The built-in options and additional CSS customization capabilities are fantastic.
How does HelpKit help you and your customers?
HelpKit enables our customers to get the answers they need without waiting for a response, speeding up their onboarding process. I'm committed to making our solutions intuitive and easy to use without requiring long hours of setup and learning, and HelpKit supports us greatly in this effort.
If you could only give one tip to improve your customer support, what would it be?
Build your product with clarity in mind so users require minimal clarification. Ensure that self-serving answers and tutorials are readily available, giving customers the confidence they need to dive back into using your product.
Easlo's journey from handling support emails to implementing a comprehensive self-service help center with HelpKit showcases the importance of scalable support solutions for growing businesses.
By leveraging HelpKit, Easlo not only enhanced customer satisfaction but also freed up valuable time to focus on creating more innovative and effective Notion templates.
Want see Easlo’s help center in action? Check it out here. Curious about creating your own help center with Notion and HelpKit? Get started with our free – no credit card – trial and launch your help center in minutes with HelpKit.
